Ekklesi

Refund policy

General policy

Ekklesi does not grant any refunds. All amounts paid are final, regardless of the reason (dissatisfaction, non-use of the service, subscription error, change of mind, etc.).

This policy applies to all payments, whether you chose Paddle (card) or pawaPay (Mobile Money).

Payments and billing

Ekklesi offers two payment providers depending on your church's chosen method at first purchase:

  • Paddle (card): monthly subscription; Paddle acts as Merchant of Record for billing and VAT.
  • pawaPay (Mobile Money, Africa): month-credit payments via MTN, Orange, M-Pesa and other supported operators; transactions are processed by pawaPay.

Free trial period

When you sign up, your church gets 30 days of free access to the basic version of the service (homepage only), with no credit card required. No payment is made during this period.

Paid access to the service

After the free period, paid access is required to continue using the service beyond the homepage:

  • With Paddle (card): a monthly base subscription is required. Optional modules can be added at any time and are billed pro rata for the current period.
  • With pawaPay (Mobile Money): access is provided through month credits. You purchase credits for the base plan and, where applicable, for optional modules. Access remains active while credits cover the current period.

Removing a module

Removing an optional module takes effect immediately, regardless of payment method. No refund or credit is granted for the current period or credits already consumed.

Stopping paid service

  • With Paddle (card): you can cancel your subscription at any time via the Paddle customer portal (accessible from your Ekklesi account). Cancellation takes effect at the end of the current billing period. No refund is granted for the period already billed.

  • With pawaPay (Mobile Money): there is no automatic recurring subscription. Access to paid features ends when your credits are exhausted and you do not top up again from your Ekklesi account. Purchased credits are not refundable, whether consumed or not.

Subscription and immediate performance

By subscribing or purchasing credits, you request immediate performance of the digital service. You acknowledge that no refund will be granted after payment.

Billing questions

For any question about an invoice or transaction (amount, reference, service access), contact us at contact@ekklesi.fr with your account email and transaction ID (Paddle or pawaPay) if applicable. Refund requests will not be processed.

Disputes

If a dispute cannot be resolved directly, you may use consumer mediation services or other remedies available under applicable law.